A Net Promoter Score (NPS) like that isn't won once. It's earned one reply at a time, which is why we'll never stop checking in with our instructors.
Get support from real people, happy to help
Good support is about listening and following through. Our team strives to be helpful, reliable communicators every day, and our customers agree: Instructors rate our support at +72 on NPS, and nine out of 10 who run a Hubro simulation come back and run it again.
With six years of courses behind them, our experienced Hubro customer success team is based in the US and the UK and backed by Ellie, our AI agent, that's available 24/7 inside the Hubro platform for students and instructors.
+72
NPS for Hubro support, rated by instructors
What instructors have to say about Hubro
We asked the instructors we work with how we're doing, and are happy to share the feedback they gave us.
Nine out of 10 instructors who run a Hubro simulation come back and run it again. We like to think being easy to work with has something to do with that.
The customization and the support I received throughout was better than I have experienced with any other academic learning platform.
Texas A&M University
Who you'll be talking to
Our customer success team has years of experience with business simulations and the courses they run in. Get in touch and we'll connect you to the best person to help.
Support in two time zones
Whichever side of the Atlantic your course runs on, someone on the team is usually available when you are.
An experienced team
We work with instructors from planning through debriefing, so we know the pressures of a teaching semester from the inside.
Six years of Hubro courses
We've been building our support resources since 2020 to cover all scenarios, so we can provide quick solutions when you need them.
We start with your course, not our software
When our customer success team helps you plan a simulation, you're talking with real people who've spent years around courses like yours, so their advice fits how your semester actually runs. Less of a support ticket, more of a conversation with a colleague.
How simulations fit accreditation guidelines-
Learning objectives
What the course is meant to teach comes before what the software can do.
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Assessment design
How the simulation is weighted and graded, and what that does to a cohort.
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Semester flow
When is the best time to run the simulation and for how long. See how to get started.
Meet Ellie, for the questions that cannot wait
She answers everyday instructor and student questions instantly, inside the platform, at any hour. She can't solve everything, but she's not supposed to.
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Someone asks a question
An instructor or a student asks a question inside the platform, at whatever hour the question turns up.
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Ellie answers instantly
Where a report lives, how a round works, what a task is asking for … everyday questions, answered on the spot.
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A real person steps in to help
Ellie doesn't know everything. Questions Ellie can't answer are routed to our customer success team.
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The answer becomes an article
We're constantly working to improve Ellie's knowledge, so she can answer more questions in less time.
What you can ask us
We're here for all of your simulation-related questions, to give you and your students the best experience possible.
Planning the setup around your course
Rounds, groups, deadlines and which assignments to include, shaped to your syllabus rather than to our defaults.
Answering questions during live rounds
Something looks off mid-semester and you need an answer before the next class. We're here for you.
Solving grading and scorecard puzzles
Weighting the Balanced Scorecard, reading a result you did not expect, or deciding what should count toward the final grade.
Supporting your students
Students can reach out to us directly, so they don't fill your inbox with questions.
If we get something wrong, tell us. Customer feedback is how we've grown Hubro to be what it is today.
Need a hand?
Write to us. A real person reads every email, and we'll get back to you with an answer instead of a ticket number.
Email support [email protected]